service
Customer Service Support
Located in Taichung City, Xiaoyuer Retirement Store specializes in iPhone sales and provides services such as renewal, cancellation and cash exchange of telecom numbers. Our target customers are those whose telecom contracts are about to expire and those who need a mobile phone. We provide online shopping and physical store services, focusing on telecom tariff plans and video streaming subscriptions, providing customers with a unique service experience.
FAQ
Questions and Answers
Below are answers to some frequently asked questions. If you have further questions, please feel free to contact us.
Purchase process
Learn how to buy directly with Assistant or use our Telecom Service form to order. We make online shopping fast and easy.
Service Scope
Our services include mobile phone sales, telecom number renewal, contract cancellation and cash exchange, etc., to meet your different mobile phone needs.
Payment Methods
Learn about the payment methods we accept and how to make a payment. We offer a variety of payment methods for your convenience.
What should I pay attention to when porting my ID for the first time?
1. If the contract expires, you do not need to go back to the original telecom company to submit the application directly. You can do so 60 days in advance . However, the activation date can only be set to a specified date after the day after the expiration date.
2. If you need to cancel the contract, you can first submit a form to the direct sales office to cancel the contract. After taking the receipt, the service will be activated on the designated date.
3. After activation, remember to pay the 112 number porting fee on the last bill of the original operator. However, the new telecom company will give you a 112 bill deduction on the second bill.
4Do I need to send the card to cancel the contract? If your phone supports esim, you can bring your ID to the direct sales office on the activation day.
5. Do I have to directly operate the store to terminate the contract? Now there are many direct-operated stores that only provide services. It is more likely to be delayed if you find a franchise, especially when terminating the contract, returning the lease, transferring the property.
6. The activation date does not have to be the day after the contract expires. It can be postponed 1-7 days to match the specified contract expiration date.
7. Will my old SIM card be disconnected if I port my number after cancelling the contract? As long as the old SIM card is not activated, the old SIM card will continue to maintain the call and network. But please note that if you have a low-cost unlimited plan, the normal network speed may be reduced after the cancellation of the contract. If you need the network, you can get a trial card from another company for 7 days to block it.
How to refund the call charges?
What is the average monthly payment? (Refund/contract period)-original price = average monthly payment
1How to deduct?
After opening
Chunghwa Telecom starts using prepayment for Far EasTone Mobile in the first month. You will receive a text message when you prepay the third installment. The payment will be completed in two installments.
2. The prepayment of the retirement bonus is deducted regardless of the amount/so you don’t need to make monthly subsidies. You can enjoy the deduction money in advance.
3. Can I use up the discount first? Yes, you can! Then you can pay the original price.
How to complete the process online?
Please call customer service in person to confirm the contract expiration date. You can send your order 60 days in advance without any cancellation fee.
I directly dialed the customer service of Far EasTone 888, Chunghwa 800, or Big Mobile 188 on my mobile phone and was transferred to a specialist to confirm whether there is no contract restriction.
If I want to activate the service in advance and pay the termination fee at the direct sales office, can I fill out the form first?
Yes. When filling out the form, you can tell them that you still need to pay the termination fee. The assistant will wait for you to take the payment receipt and then deliver the package. If you choose to pick up the card at the store, you can go to the store by yourself. If you choose 7-11, you need to place an order from store to store for 58 yuan. If you choose home delivery, you can specify the address and someone needs to sign for it. The shipping fee is 85 yuan
How to check base station signal?
Far EasTone signal coverage https://ecare.fetnet.net/DigService/serviceCoverageController/serviceCoveragePage
Taiwan Mobile signal coverage area https://www.taiwanmobile.com/mobile/calculate/cover_map.html
Chunghwa Telecom signal coverage https://coverage.cht.com.tw/coverage/tw.html?gad_source=1&gclid=Cj0KCQiA19e8BhCVARIsALpFMgEeF0GogUKhaDjaLAMOFX0PyG7ZmT6bqd9sDrfWBtH53gDcwVHOZsgaAqEzEALw_wcB
How to check the warranty of company goods?
Currently, the Apple official website has no warranty after unpacking. The company does not provide a replacement service and can only exchange for a good product.
How to check if Apple has a company-issued product and activate Samsung warranty? How to check Samsung extended warranty?
OPPO warranty inquiryVIVO warranty inquiryASUS warranty inquiry
iPhone model numbers start with:
M: New iPhone
F: Refurbished iPhone, provided by Apple Store or telecommunications company
N: Refurbished iPhone, the refurbished device replaced during repair
P: Customized iPhone
Want to know if your Samsung phone is out of warranty? UH teaches you how to check the warranty period of your Samsung phone
There is also a way to check. Open the dial-up interface of a Samsung phone and enter "*#12580*369#". The following screen will pop up. The string of numbers after RF Cal is the manufacturing date. For example, the one I own was manufactured on 2022/9/29, and the customer service also told me that the warranty is until September 2023.
OPPO...Many of them have a card warranty = the phone will remember the date of use once it is connected to the Internet. Or you can go back to the original purchase unit to check the sales date. If there is an official website that can be logged in, you can also log in the warranty number.
https://support.oppo.com/tw/warranty-check/